Return & Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at its.niniscustoms@yahoo.com.

Please note that returns will need to be sent to the following address:

(123 s laurel st springfield ga)

If your return is accepted, we’ll provide instructions on how and where to send your package. If applicable, we’ll also provide a return shipping label. Items sent back to us without first requesting a return will not be accepted.

For any return questions, please contact us at its.niniscustoms@yahoo.com.

Damages & Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, please contact us immediately at its.niniscustoms@yahoo.com so we can evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products

• Special-order items

• Items that have been worn, used, washed, or altered

• Gift cards

• Sale or final-sale items

Because many products from It’s Nini’s Customs are handmade or customized specifically for you, custom and personalized apparel, tumblers, sensory cups, and other personalized products are final sale unless they arrive damaged, defective, or incorrect due to an error on our part.

Please contact us if you have questions about whether your specific item is eligible for a return.

Exchanges

The fastest way to get the item you want is to request a return for the eligible item you currently have. Once the return is accepted, you can make a separate purchase for the new item.

Custom and personalized products are not eligible for exchanges unless there is a defect, damage, or an error with your order on our part.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, where applicable, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason.

Items must be returned in the same condition in which they were received, unworn or unused, with tags (if applicable), and in their original packaging. You will also need your receipt or proof of purchase.

Please note that certain exceptions may apply to customized or personalized products.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at its.niniscustoms@yahoo.com.